If you are not satisfied with your Soft Saints, Inc. purchase of a product, please call 1-714-505-3127 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. If the  item is returned unopened in the original box, we will exchange it or offer you a refund based on your original  method of payment. The product must be returned to Soft Saints, Inc. within 14 calendar days of the issuance  of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% restocking fee will be assessed on all returns. Original shipping charges will not be refunded. Credit card fees charged Soft Saints, Inc. by your credit card company will not be refunded. Additional shipping fees will be charged if exchange is not due to any negligence on the part of Soft Saints, Inc. Soft Saints, Inc. will not be liable for any claims of non-receipt of merchandise, and/or non-receipt of a “Return Material Authorization (RMA)” that was a result of an incorrect email address and/or mailing address provided by you to Soft Saints, Inc. The customer is responsible for providing a correct/working e-mail address.  Fraudulent Credit Card Charges or Fraudulent Claims - All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you. Contacting the Company. You may contact the Company for customer support or service by calling us at (714) 505-3127 from 9:00 to 6:00 PST Monday - Friday. Or by postal mail to Soft Saints, Inc., P.O. Box 1588, Tustin, CA 92781 Soft Saints, Inc. reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on Soft Saints, Inc's. website. You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our website. It is your obligation to review our refund policy for any such revisions.